Terms & Conditions

Booking and Appointment Requirements

All bookings are made by request and are confirmed by Diamond Edge Detail AU directly. We will contact you to confirm your appointment date, time and location.

For mobile services, please ensure there is suitable access and parking for our vehicle and equipment, as well as access to power and water where required. If your location does not allow this, please let us know when booking so we can discuss alternatives.

Some specialist and longer-duration services may be completed at our base location in Burnside, Victoria, where your vehicle can be left for the required work. This will be discussed with you at the time of booking.

Please provide accurate information about your vehicle (make, model and size category) and its current condition when booking, so we can allocate the correct time and service for you.

Deposits and Payments

A 20% deposit of the total booking amount is required at the time of online booking to secure your appointment.

The remaining 80% balance is payable upon completion of the detailing service, either by card or cash.

Your appointment will only be confirmed once the required deposit has been successfully processed.

Any additional services or charges agreed upon during the appointment will be payable upon completion of the service.

Please refer to our cancellation and rescheduling policy for information regarding deposit refunds and forfeiture.

Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please contact us as soon as possible so we can offer the time slot to another customer.

We require reasonable notice for cancellations and rescheduling. Any specific notice periods or cancellation terms [to be confirmed by the business].

Diamond Edge Detail AU reserves the right to reschedule or cancel an appointment in the event of severe weather or other circumstances that prevent safe or effective detailing. In these cases, we will work with you to arrange an alternative time.

No-Shows

If you are not present at the agreed appointment time and location, and have not contacted us to reschedule, this will be considered a no-show.

Repeated no-shows may require future bookings to be secured with a deposit. Any specific no-show fees or policies [to be confirmed by the business].

Vehicle Condition

Pricing is based on vehicles in reasonable condition for the selected service. Vehicles that are heavily soiled, neglected, or require significantly more time or work than reasonably expected for the selected service may incur an additional charge.

Please let us know when booking if your vehicle has any specific concerns, such as heavy staining, pet hair, odours, paint contamination or other issues, so we can provide the most accurate service and pricing.

Diamond Edge Detail AU will discuss any additional charges with you before carrying out the additional work.

Personal Belongings

Customers are requested to remove personal belongings and valuables from their vehicle before their appointment. Where excessive personal belongings need to be removed, moved or stored in order to complete the detailing service, an additional fee may apply.

Diamond Edge Detail AU accepts no responsibility for loss of or damage to personal belongings left inside the vehicle.

Additional Charges for Vehicles Requiring Extra Time or Work

Our service prices reflect vehicles in reasonable condition for the selected package. If a vehicle requires significantly more time or work than reasonably expected — for example due to heavy contamination, long-term neglect, or other factors identified on inspection — an additional charge may apply.

Any additional charges will be discussed and agreed with you before the additional work is carried out. You will not be charged for additional work without your prior agreement.

Ceramic Coating and Specialist Services

Ceramic coating and some other specialist services require an individual assessment and quote. The final price depends on the condition of your vehicle's paintwork and the level of preparation required before the service is performed.

Any quote provided is valid for the period stated at the time of quoting.

Changes to These Terms

Diamond Edge Detail AU may update these Terms and Conditions from time to time. The current version will always be available on this page.